Terms of Use

These Terms and Conditions describe the rules that govern your use of WildWinz and our relationship with you as a player. They explain account responsibilities, eligibility, promotions, banking, and how we handle disputes. By registering and using the site you agree to follow these rules; we operate the service, administer accounts and apply checks to keep play fair and secure. WildWinz is operated by Code Harbor N.V. and runs under an international Curacao eGaming licence.

Account responsibilities

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. We expect accurate and up-to-date personal details at all times. If you suspect unauthorised access you must notify support immediately. We may suspend or close accounts for suspected fraud, money‑laundering, bonus abuse, multiple accounts, or breaches of these Terms.

Eligibility requirements

To register you must meet the minimum age requirement and be legally permitted to gamble where you reside. The general minimum age is 18, though local rules may require a higher age in certain markets. Only one account is permitted per person, household and payment method unless explicitly authorised. Access may be restricted in certain jurisdictions and we reserve the right to block players from locations where participation would be unlawful.

Acceptable platform use

Use the platform for lawful activities only. Prohibited actions include attempting to manipulate game outcomes, using automated tools to place bets, sharing accounts, using VPNs to bypass geographic blocks, and any behaviour that attempts to exploit promotions or system vulnerabilities. We will take action - including withholding funds and closing accounts - against users who breach acceptable use rules.

General bonus and promotion rules

Promotions, welcome offers and loyalty rewards are subject to specific terms that sit alongside these Terms. Bonuses may carry wagering requirements, contribution restrictions by game type, time limits and maximum bet rules. Bonus availability, minimum deposit thresholds and expiry vary by campaign and by market. We do not allow bonus stacking and we will treat abusive patterns as grounds for forfeiture of bonus funds and winnings.

Deposits and withdrawals

Payment options, minimum and maximum amounts depend on the selected method and your location. Minimum deposits typically start from 10 - 20 EUR depending on promotion. Withdrawals are subject to identity verification and security checks; we require valid ID and supporting documents before processing withdrawals. Processing times and any third‑party fees depend on the payment provider. We may apply limits and additional checks to large or unusual transactions.

Dispute resolution

If you have a dispute, contact our support team first so we can review the matter. We aim to investigate and respond promptly. If an issue cannot be resolved through support, we will carry out an internal review in line with these Terms. Decisions will be made based on account records and documented evidence.

Updates to terms and conditions

We may update these Terms from time to time. Material changes will be posted on the site and, where appropriate, notified to registered players. Continued use of the service after changes indicates acceptance of the revised Terms. It is your responsibility to review this page regularly.