Privacy Policy

This Privacy Policy explains how WildWinz collects, uses, stores and protects the information you provide when you register, play or otherwise interact with our online casino services. We respect your privacy and set out below the types of data we handle, how we use it, the safeguards we apply and the rights you have in relation to your personal information.

What information we collect

Personal data

When you create an account or contact us we collect personal details such as your name, date of birth, email address, telephone number and postal address. We also collect identity documents and verification data where required to confirm age and identity.

Technical data

We collect technical information needed to operate the service, including IP address, device identifiers, browser type, operating system, language preferences and session data. This information helps with security, fraud prevention and improving site performance.

Transactional and activity data

We record activity related to your account such as deposits, withdrawals, bet and play history, bonus activity, account balance and customer support interactions. This data is used to manage your account and provide the services you request.

How we use your information

Your information is used to operate your account, process payments, verify identity, prevent fraud and money laundering, and to provide customer support. We use activity data to maintain accurate play histories, to resolve disputes and to detect suspicious behaviour. We may also use aggregated, anonymised data for reporting and service improvements.

Data protection practices

We protect your information using technical and organisational measures such as encryption, access controls and regular security reviews. Access to personal data is restricted to authorised personnel who need it to perform their duties. We continually monitor and update our security practices to reduce risks.

Cookies and tracking technologies

We use cookies and similar technologies to enable core site functionality, remember preferences, perform analytics and deliver relevant content. You can manage cookie preferences through your browser or our cookie settings interface. Some features may be limited if cookies are disabled.

Your rights

You have rights in relation to your personal information, including access to the data we hold about you, correction of inaccurate information and, where applicable, objection to certain processing. If you wish to exercise your rights we will respond and take reasonable steps to comply.

Access, correction and deletion

To request access, correction or deletion of your personal data, contact our support team at [email protected]. We will verify your identity before acting on requests and provide guidance on how your request will be handled. Certain information may be retained as required for legal, regulatory or legitimate business purposes.

Information sharing and third parties

We may share your information with service providers and partners who perform services on our behalf, such as payment processors, identity verification, fraud prevention, analytics and game providers. We require these parties to protect your data and use it only for authorised purposes. We do not sell your personal information.

Privacy policy updates

We may update this policy from time to time to reflect changes in our services or legal requirements. When we make material changes we will notify you through the site or by email. Continued use of the service after an update indicates acceptance of the revised policy.